How to Edit or Cancel Your Order

How to Edit or Cancel Your Order

Cancel the Entire Order

1. Log in at biofilms.cz/en/login.
2. Click the profile icon.
3. Click the pencil icon to open your order.
4. At the top, click X – Cancel Order.
5. Confirm by clicking Confirm.

You can cancel your order up to 24 hours before your scheduled pickup time. Later cancellations or no-shows will incur a cancellation fee equal to one day’s rental rate.

How to Remove a Specific Item

1. Log in at biofilms.cz/en/login.
2. Click the pencil icon next to your order.
3. Expand the time block containing the item you wish to remove.
4. Tick the checkboxes for the items you want to remove.
5. In the “EDIT” dropdown, select “Remove Products” and confirm.

Items will be removed from the order and the price updated automatically.

How to Change Rental Dates

1. Log in at biofilms.cz/en/login.
2. Click the pencil icon to open your order.
3. In the “Order Items” section, click Edit Date.
4. Click Change Date and adjust the rental period.
5. Save your changes.

How to Add Items to Your Order

1. Log in at biofilms.cz/en/login.
2. Click the pencil icon next to your order.
3. In the “Order Items” section, click Add.
4. Search for the gear and click Add to include it.

Forgot Your Password?

1. Go to biofilms.cz/registrace.
2. Enter the email you used in your order.
3. You will receive a generated password from objednavky@biofilms.cz.